About the role
Be Part of an Amazing Story
Macy's is more than just a store. We're a story. One that's captured the hearts
and minds of America for more than 160 years. A story about innovations and
traditions…about inspiring stores and irresistible products…about the excitement
of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day
Parade. We've been part of memorable moments and milestones for countless
customers and colleagues. Those stories are part of what makes this such a
special place to work.
Job Overview
The Warehouse Lead is responsible for achieving daily department goals set by
the Operations Manager. They will monitor hour by hour performance, adjust
staffing as needed, and provide feedback to colleagues on operational processes.
Perform other duties as assigned.
Full-time colleagues are typically scheduled to work 30 or more hours per week,
while part-time colleagues are typically scheduled 12-24 hours per week. Hours
are dependent on business needs and colleague availability. Information
regarding hours per week needed for benefit eligibility purposes can be
found here. [https://hr.macys.net/csw/u/pub/pdfs/15037.pdf]
What You Will Do
- Conduct daily meetings to discuss the business, priorities, and transition to
/ from next shift.
- Enlist colleagues to offer suggestions for process/culture improvement and
champion their cause.
- Ensures colleagues are trained, cross-trained and/or certified in all
operational areas. Recognizes training deficiencies works in partnership with
Core Trainer and Operations Manager to retrain and address issues.
- Ensures KPIs related to merchandise movement, service levels, accuracy and
productivity standards are achieved. Ensures colleagues are working toward
continuous improvement goals and objectives.
- In partnership with Core Trainer, participate in new hire on-boarding
process, including facility tours and orientation.
- Maintains a clean and organized workplace and work to ensure the personal
safety of all colleagues.
- Practices open and continuous communication; values keeping others well
informed; presents written and verbal ideas and feedback in easily understood
ways.
- Provides guidance to daily operations activities to ensure a high degree of
coordination and cooperation between different areas.
- Provides hands-on direction to colleagues for the operation of the
fulfillment center.
- Recognizes and celebrates individual and team performance with positive
reinforcement.
- Responsible for maintaining the hourly process board to drive performance
within the process path. Adjust staffing to close performance gaps exposed
through process board updates.
- Responsible for having influential conversations with colleagues that are off
standard to the defined quick reference guide methodology to support the
development of the team’s skills.
- Responsible for communicating the conversations with the Operations Manager.
- Achieve daily department plans established by the Operations Manager. Balance
freight flow, validate colleagues time spent in function, monitor hour by
hour performance and adjust staffing.
- Foster an environment of acceptance and respect that strengthens
relationships, and ensures authentic connections with colleagues, customers,
and communities.
- Regular and dependable attendance and punctuality.
Skills You Will Need
Communication: Strong verbal and written communication skills to ensure clear
instructions, facilitate teamwork, and maintain open dialogue with colleagues.
Training and Development: Capacity to conduct operational training sessions,
cross-train colleagues, and support the ongoing development of the overall
team.
Organization and Time Management: Skill in coordinating daily operations,
maintaining cleanliness and organization, and prioritizing tasks to meet
productivity standards.
Problem-solving: Ability to identify issues, analyze situations, and implement
effective solutions to improve operational efficiency.
Technology Proficiency: Proficiency in using computers and handheld technology
to access instructional documents, track productivity, and communicate with team
members.
Equipment: Ability to operate forklifts, pallet jacks and other equipment as
needed.
Team Collaboration: Must be able to work collaboratively with other team
members to achieve goals and maintain a positive work environment. Must be able
to understand and communicate effectively with customers, co-workers, and People
Leaders. Must be able to read and understand employment policies and safety
rules/procedures in English.
Self-motivation: Resourceful self-starter who can work independently and take
initiative to address challenges as they arise.
Who You Are
- Candidates with a High School Diploma or equivalent are encouraged to apply.
- Must be able to:
- Understand and communicate effectively with customers, co-workers, and
supervisors
- Read and understand employment policies and safety rules/procedures in
English
- Able to work a flexible schedule including days, evenings, weekends, and
holidays based on department and company needs
Essential Physical Requirements You Will Perform
- This position requires heavy lifting, constant moving, standing, and reaching
with arms and hands
- Involves standing for at least two consecutive hours, lifting at least
50lbs., stooping, kneeling, crouching, and climbing ladders
- May involve reaching above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
Supply Chain Only and Colleagues Working in a Supply Chain Facility except in
locations governed by a Collective Bargaining Agreement:
Random drug testing for all colleagues will be conducted on a monthly or
semi-monthly basis, depending upon factors including but not limited to the size
of the facility and the number of colleagues on roll. Colleagues will be
randomly selected for testing by a third party. Testing must be completed on the
same workday as the colleague is informed of selection for testing, absent
extenuating circumstances. In all circumstances, testing must be completed
within 24 hours of notification.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic,
inclusive environment with competitive pay and benefits. Enjoy comprehensive
health and wellness coverage and a 401(k) match to invest in your future.
Prioritize your well-being with paid time off and eight paid holidays. Grow your
career with continuous learning and leadership development. Plus, build
community by joining one of our Colleague Resource Groups and make a difference
through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial
advice
Access the full menu of benefits offerings here.
[https://hr.macys.net/csw/u/pub/pdfs/15037.pdf]
About Us
This is a great time to join Macy's! Whether you're helping a customer find the
perfect gift, streamlining operations in one of our distribution centers,
enhancing our online shopping experience, buying in-style and on-trend
merchandise to outfit our customers, or designing a balloon for the Thanksgiving
Day Parade, we offer unique opportunities to be part of some of the most
memorable moments in people's lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to
amend this job description at any time. Macy's, Inc. is an Equal Opportunity
Employer, committed to a diverse and inclusive work environment.
WAREHOUSE00
Source: employer career site (oraclecloud). Listed Nov 1, 2026. Confirm all details on the employer's site.